Respect for People - Dedication to Clients 

Our overall commitment to quality improvement cannot be sustained without a genuine respect for all people: but our motivation comes from the desire to serve people with disabilities – our clients.  We believe in the uniqueness & contribution of all people and the rights and responsibilities of full citizenship.  Everything we do relative to quality and quality improvement aligns with these core beliefs. These beliefs are the source of our vision and commitment to our clients. Normalization and social role valorization, empowerment, independence, individualized services, personal goals, and life long learning are realities we actively pursue in interactions with clients.  Clients have experiences with us that support their success in everyday life.  We provide exposure to diverse people, opportunities and settings. Interactions with others are an important component of all opportunities provided. 

Quality Organizations, Independent members of our communities 

Our organizations are created from within and connected to our communities.  We evolve with local needs, we do work that’s meaningful and that provides a vehicle for clients to reach their goals.  We balance the running of a sustainable business with meeting the needs of our clients.  We won’t compromise meeting client needs to meet business needs.  Business revenues help preserve our autonomy.  Independence is required for meaningful partnerships.  We are in touch with community and market changes that affect demand for, and expectations of, our products and services. We commit to the ongoing evaluation of program quality, not just staying current, but progressing and demonstrating leadership.  We emphasize, and celebrate, client achievement.  Through great product quality and fair market value we uphold the value of our clients in the eyes of our customers and our community.

Quality People 

In order for clients to be the best that they can be, staff must be the best that they can be. Our focus on staff training demonstrates the priority we attach to proficiency beyond minimum core competencies.  Enhanced staff training helps professionalize our industry. We provide clean, safe and accessible buildings.  Staff demonstrate and promote our client-centered philosophy, accepting responsibility for helping clients achieve their goals.  Volunteers make rich and diverse contributions to governance and operations, influencing quality and reflecting the support of our community.  Volunteers help shape community opinions about the value of our organizations and clients.

Quality Relationships

We are more successful when we collaborate with others. There is equality and fairness in all our activities.  We strive for communication that facilitates mutual understanding and influences expectations amongst all who affect our clients’ quality of life.  Clearly explaining who we are and what we do heightens awareness, and fosters support, in our communities.  We are accountable for the quality of our service.